Privacy Policy

Dear Clients, we would like to inform you that the protection of our customers' personal data is an important part of our business. We ensure that your data is safe with us. Below, we present the way we use it to provide our clients with better, more effective benefits from our service.

What does the privacy information pertain to?

The administrator of our clients' personal data is Netstel Software M.Matusiak sp. j. based in Kraków, ul Prądnicka 41/2, 31-202 Kraków.

We encourage you to read this Privacy Information, which describes the types and purposes of collecting personal data, when and how we may share personal data with other organizations, and how to access and update your personal data.

Collected personal data

When registering on the website and using its functionalities, data such as:

Account login details, such as email address and password.
Personal data, including name, address, email address, phone number, date of birth.

While browsing the website or using available mobile applications, the following information may be collected:

Activity within the service, websites, and mobile applications.
Clicks on one of the displayed ads, including those presented on other organizations' websites.
Methods of accessing our digital services, including operating system, IP address, internet identifiers, and browser data.
Social preferences, interests, and activities.
Personal data provided for contact purposes via email, traditional mail, and phone or social media, such as name, username, and contact details.
Details of emails and other digital communications we send and you open, including any links contained within them that you use.
Your opinions and participation in surveys and customer questionnaires.

Other Sources of Personal Data

We may use personal data from other sources, such as specialized companies that provide information, business partners, and public registers.

When logging into our platforms and online services using social network credentials, e.g., Facebook, Google+, you consent to sharing your user data with us. This includes your name, email address, date and place of birth, and any other information you provide to us.

We may use images from surveillance cameras, IP addresses, and browser information obtained within or in the immediate vicinity of our offices, premises, and other buildings.

Use of Personal Data

We use personal data in various ways as described below:

Provision and Fulfillment of Ordered Products and Services

Processing personal data is necessary for managing your account or reservations, providing access to the products and services you wish to purchase, and offering support for any services and possible refunds.

Managing and Improving Our Products, Services, and Daily Operations

We use personal data to manage and improve our products, websites, mobile applications, loyalty or reward programs for customers, and other services.

We monitor how our services are used to ensure the protection of your personal data, detect and prevent fraud and other crimes, and prevent abuse of our services. This allows us to ensure the safe use of our services.

We may use personal data to respond to and manage safety incidents, accidents, or other similar events, including for medical and insurance purposes.

Personal data may also be used for market research and internal research and development activities, as well as for developing and improving our range of products, services, offices, IT systems, security, know-how, and methods of communicating with clients.

Images from surveillance cameras are used to ensure the safety of employees or clients of our agencies, offices, and other buildings, as well as to prevent, detect, and prosecute crimes. We may also use these images to establish, exercise, or defend our rights.

Personalizing the Customer Experience

Our goal is to ensure that marketing messages related to our products and services, as well as communications from our suppliers, business partners, including online advertisements, are tailored to your interests.

To this end, we may use personal data to better understand your interests, which allows us to identify other products, services, and information that may be of most interest to you. This enables us to tailor our messages to make them more relevant and interesting for you.

Tracking online behavior and purchases helps us better understand you as a customer, which allows us to deliver personalized offers and services.

We may also measure the level of response to marketing communications related to our products and services, which enables us to offer products and services that better meet your needs as a customer.

If you do not wish to receive personalized services from us, you can change your preferences at any time by contacting us at [email protected] or writing to us.

Customer Interaction

To ensure better customer service, when you contact us, for example, via email, traditional mail, phone, or social media, we may use your personal data to provide explanations or support.

Processing personal data is necessary for managing any promotions and contests you wish to participate in, including those organized in collaboration with our suppliers and business partners.

We may invite you to participate in customer surveys, questionnaires, and other market research conducted by us or other organizations on our behalf.

To help us better understand you as a customer and to be able to provide service and marketing communications (including online advertisements tailored to your interests), we may combine personal data collected during in-office purchases with personal data from our websites, mobile applications, and other sources.

Marketing Communication

We may send you relevant offers and messages about our products and services in various ways, including by email. We may also send you information about products and services from other companies that we believe may be of interest to you. We will only do this after obtaining your prior consent to receive such marketing information.

At the time of booking or registration, you will be asked whether you want to receive marketing information and to choose your preferred method of contact. You can change your marketing preferences online at any time by contacting us at [email protected], writing to us, or using the "unsubscribe" link included in our marketing messages. It's your choice, but if you decide not to receive marketing information from us, you won't receive offers or promotions that may be of interest to you.

You may receive information from us related to the services you have purchased. For example, confirmation of bookings made and providing important information about using our purchased products or services.

Market Research

We would like to hear your opinion to help us improve our products and services, so we may contact you when conducting market research. You can always decide whether to participate or continue participating in our market research.

Sharing Personal Data with Suppliers and Business Partners

We also work with carefully selected suppliers who perform certain functions on our behalf. These include companies that support us in IT services, data storage and merging, marketing, market research, payment processing, and the delivery of products and services.

There may be a need to share personal data to establish, exercise, or defend our rights, including sharing personal data with other entities to prevent abuse and reduce credit risk.

When we transfer personal data to other organizations, we may require them to keep it secure and prohibit them from using it for their own marketing purposes.

We only share the minimum scope of personal data that enables our suppliers and business partners to provide services on your behalf and ours.

List of Trusted Partners

The list of Trusted Partners is below. If you want to know more, please contact us.

Adform
Adrino
AppNexus
Clickonometrics
Criteo
DoubleClick
Gemius
Google
Grupa TVN
iBILLBOARD
Audience Solutions S.A.
Oath
Onnetwork
PubMatic
Rubicon Project
Smart
Teads.TV
The Trade Desk
Xaxis

Sharing Data with Regulatory Bodies

We may share the necessary minimum scope of personal data with public authorities if required by law or legally permitted.

Sharing Personal Data

We may share personal data with an organization to which we sell or transfer (or enter into negotiations to sell or transfer) our services or website. If the transfer or sale is completed, the organization receiving the personal data may use it in accordance with this Privacy Policy.

Protecting Personal Data

We ensure that we apply appropriate security measures to protect personal data from accidental loss and unauthorized access, use, alteration, and disclosure.

Data security also depends on you. For example, if you receive or choose a password to access certain services, you are responsible for keeping this password confidential.

Personal data obtained from you may be transmitted to and stored outside the European Economic Area (EEA). It may also be processed by organizations operating outside the EEA that work for us or one of our suppliers. We have put in place appropriate safeguards to ensure that personal data is properly protected and is handled in accordance with this Policy. These safeguards include, but are not limited to, appropriate contractual clauses, such as the standard contractual clauses approved by the European Commission, and appropriate security measures.

Data Archiving

We will store your personal data only for as long as necessary for the purposes specified in this Privacy Policy and/or to comply with legal and regulatory requirements. After this period, we will securely delete your personal data. If, after this period, the data is needed for legally justified analytical, historical, or other purposes, we will take appropriate steps to anonymize it.

Information about Cookies and Similar Technologies

Cookies are small data files that allow websites to collect and store a range of data from desktop computers, laptops, or mobile devices. Cookies enable us to provide important features and functionalities on our websites and mobile applications, and we use them to improve the quality of customer service.

Links to Other Sites

Our websites and mobile applications may contain links to websites operated by other organizations that have their own privacy policies. Before providing any personal data on another organization's website, read the terms and privacy information, as we do not accept any responsibility for the operation of other organizations' websites.

Social Media Features

Our websites and mobile applications may contain social media features such as Facebook, Twitter, Google+, and Pinterest, which have their own privacy policies.

Before providing any personal data on another organization's website, please read the terms and privacy information, as we do not accept any responsibility for these features.

Accessing and Updating Personal Data; Complaints

You have the right to request a copy of your personal data that we hold. You can request a copy of other personal data we hold about you by emailing us at [email protected] or writing to us.

Please provide any information that will help us identify and locate your personal data. Access to data will be provided free of charge whenever possible, except for requests for additional copies of data, in which case we may charge a reasonable fee for administrative costs.

We want to ensure that your personal data we hold is accurate and up-to-date. If any of the information we hold is incorrect, please let us know.

You can also request the correction or deletion of personal data, object to the processing of personal data, and, if technically feasible, request the transfer of provided personal data to another organization.

We will update or delete your data unless we are required to retain it for business or legal compliance purposes.

You can contact us if you have any concerns about how we collect, store, or use personal data. We strive to resolve complaints, but if you are not satisfied with our response, you can file a complaint with the local data protection authority.

Please note that we may require you to verify your identity before taking action on a request or complaint. We may also require additional information to ensure that you are authorized to make the request or complaint on behalf of another person.

Legal Basis for Processing Personal Data

Personal data will be collected and used by us provided that at least one of the following conditions is met:

You have given your consent;
It is necessary to enter into a contract with you or to take desired actions before entering into a contract;
It is necessary to fulfill a legal obligation;
It is necessary to protect your vital interests or those of others;
It is in the public interest or we have appropriate authorization; or
It is in our or third parties' legitimate interest, but this does not override your interests or rights.

Example: To personalize the customer experience.

We may use personal data to better understand your interests, which allows us to identify other products, services, and information that may be of most interest to you. This enables us to tailor our messages to make them more relevant and interesting for you.

Changes to this Policy

This Policy replaces all previous versions. We may change the content of this Policy at any time, so please check it regularly on our website for updates. If the changes are significant, we will provide a clear notice on our website, including, if we deem it appropriate, electronic notification of changes to the Privacy Policy.

Key Concepts

Data Controller: The data controller determines the purpose and manner in which personal data is used.

European Economic Area (EEA): EU member states and Norway, Iceland, and Liechtenstein.

Online Advertising: Advertising messages that can be seen on the internet.

Special Categories of Personal Data: These are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data uniquely identifying a natural person; data concerning health; and data concerning a natural person's sex life or sexual orientation.

Caricom API Data: Some or all CARICOM countries have agreements with the United States whereby personal data required and determined by CARICOM countries for border security purposes is provided in advance to the US Department of Homeland Security for processing on behalf of these CARICOM countries. More information on the Caricom website.

US Secure Flight Data Program: The US Transportation Security Administration (TSA) requires the provision of name, date of birth, and gender for the purpose of watchlist screening. You may also provide your Redress Number if available. Failure to provide the data may result in denial of transport or boarding. TSA may share the information provided with law enforcement or intelligence agencies or other entities under its public records system. More information on the TSA website.